Frequently
Asked
Questions
Is your entire online inventory actually available?
Yes it is. We make new products available online as soon as we receive them. What you see online is what we have in-store.
Do you ship internationally?
We are currently shipping to the US, Canada, and Puerto Rico. Please contact us if you're interested in shopping internationally.
Can I cancel my order?
If you’d like to cancel your order after it's been placed, please contact us Immediately. Once the order has been shipped it cannot be cancelled. We ship Same Day or Next Day.
Is the merchandise authentic?
Yes. We are authorized retailers for all of the brands that we carry. If you aren't getting your products from an authorized dealer, you could be getting cheap knock-offs.
My product didn’t come exactly as shown in the product photo. Can I get a Refund?
Please be advised, some Veneer (stained wood) boards will come in random stain colors to us, and to our customers. If concerned about the color, please contact us prior to ordering to see what options we have available.
